Privacy Policy

 

This Privacy Policy describes how Sandstone & Sage (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through our payment providers)

• Order details and purchase history

• Any information submitted through forms, customer service inquiries, or returns

Information Collected Automatically

When you visit our Site, we automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the Site

• Referring website or advertising source

• Cookies and tracking data used for analytics and personalization

Payment Information

We do not store your full credit card information. Payments are processed securely through third-party providers such as Shopify Payments, PayPal, or other processors we may use.

2. How We Use Your Information

We use your information to:

• Fulfill and manage orders

• Process payments

• Communicate with you about your order

• Provide customer support

• Improve our Site and services

• Personalize your shopping experience

• Detect and prevent fraud

• Send marketing communications (with your consent where required)

• Comply with legal obligations

3. Sharing Your Information

We share your personal information with trusted third parties to operate our business, including:

Service Providers

Such as:

• Shopify (website hosting and ecommerce platform)

• Payment processors

• Shipping carriers

• Email marketing providers

• Analytics tools (Google Analytics, Meta Pixel, etc.)

These providers have access to your information only as needed to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

Business Transfers

If Sandstone & Sage merges, is acquired, or undergoes a business reorganization, customer information may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Keep your cart active

• Analyze Site traffic

• Improve marketing and advertising performance

You may disable cookies through your browser settings, but some features of the Site may not function properly.

5. Behavioral Advertising

We may use your information to provide targeted advertising through platforms such as:

• Google

• Facebook / Instagram

• Pinterest

• TikTok

You can opt out of targeted advertising by adjusting your preferences within each platform or through general opt-out tools.

6. Do Not Track (DNT)

Our Site does not alter data collection in response to “Do Not Track” signals.
You may still manage cookie preferences manually.

7. Your Rights

Depending on your location, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request that we correct or update inaccurate information.

Deletion

Request that we delete your personal information, subject to legal exceptions.

Opt-Out of Marketing

Unsubscribe from emails at any time by clicking the link at the bottom of our messages.

Data Portability

Request your data in a structured, machine-readable format.

California Residents (CCPA/CPRA Rights)

California customers may also request:

• Disclosure of the categories of personal information collected

• Disclosure of the categories of third parties with whom data is shared

• Opt-out of the “sale” or “sharing” of personal information

To submit a privacy-related request, please email us at support@sandstoneandsage.com.

We will verify your identity before processing any request.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill orders

• Comply with legal and accounting obligations

• Support business reporting and fraud prevention

Order information may be stored for up to 7 years or as required by applicable law.

9. Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we learn that we have collected data from a minor, we will delete it promptly.

11. International Visitors

If you access our Site from outside the United States, please be aware that your information may be processed and stored in the United States, which may have different privacy regulations than your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
By continuing to use the Site, you consent to the updated policy.

13. Contact Us

If you have questions or privacy-related requests, please contact us:

Sandstone & Sage
Email: support@sandstoneandsage.com
Phone: 805-953-7075
Address: 31192 La Baya Dr STE F, Westlake Village Ca. 91362